Crucial conversations
Crucial Conversations: Knowing and Daring to Say Things. New French edition 2022, adapted and expanded by Cathia Birac and Dagmar Doring-Riva. Discover a pragmatic toolbox and numerous stories that will surely remind you of something, to easily manage all your conversations!
STOP to conversations that go off the rails! Who wants to engage in a discussion that could turn sour?
Crucial conversations often happen unexpectedly: a word too many spoken to our partner, a difference of opinion with our boss, a child not listening, a colleague who irritates us, a client we would like to say "No" to, a heated exchange over a parking spot...
Easy to read, this book - already sold over 5 million copies - explains how to:
-Prepare and lead a high-stakes conversation;
-Stop ruminating on your problems;
-Know how to give an appropriate response when an impromptu discussion arises;
-No longer back down when a difficult conversation looms;
-Affirm yourself with respect and encourage dialogue;
-Find agreement when opinions are opposed.
In short, solve the problems that are poisoning you while nurturing your relationships!
STOP to conversations that go off the rails! Who wants to engage in a discussion that could turn sour?
Crucial conversations often happen unexpectedly: a word too many spoken to our partner, a difference of opinion with our boss, a child not listening, a colleague who irritates us, a client we would like to say "No" to, a heated exchange over a parking spot...
Easy to read, this book - already sold over 5 million copies - explains how to:
-Prepare and lead a high-stakes conversation;
-Stop ruminating on your problems;
-Know how to give an appropriate response when an impromptu discussion arises;
-No longer back down when a difficult conversation looms;
-Affirm yourself with respect and encourage dialogue;
-Find agreement when opinions are opposed.
In short, solve the problems that are poisoning you while nurturing your relationships!
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Get the complete summary with key insights, audio narration, flashcards, and quizzes in the Synopsia app
Download the App🔑 Preview: Key Insights
- The importance of constructive communication: Constructive communication improves social relations, resolves conflicts quickly, and establishes a climate of trust. This promotes the efficiency of cooperation and contributes to social and personal well-being.
- Understanding one's own behavior: During delicate conversations, it is essential to step back, reflect, and avoid the instinctive reactions of the reptilian brain, such as flight or fight. It is important to sincerely engage in self-dialogue in order to find a third solution: dialogue.
+ 3 more insights available in the app
💬 Quotes
""Seek first to understand." - Stephen R. Covey"
""Don't assume malice when incompetence is an equally valid explanation." - Hanlon's Razor"
""The greatest compliment that was ever paid me was when someone asked me what I thought, and attended to my answer." - Henry David Thoreau"
""The unexamined life is not worth living." - Socrates"
""The only true wisdom is in knowing you know nothing." - Socrates"